| The goal of conversation is to connect with people and the world around us. We have much to gain by communicating in an open and mutual manner. By sharing our experiences, we can grow in new ways. Our horizons and opportunities can expand, while our relationships may deepen and become more meaningful. Friendships and a sense of personal fulfillment can develop.
Conversation is also a means of negotiating with others. Communicating our wants and needs effectively is essential to fulfilling them.
The ability to communicate in an informal and friendly manner is essential for every aspect of a person's business, social, and personal life. Most people can converse with others when they feel confident and comfortable. The problem arises when comfort and confidence are replaced by anxiety and fear. This book will help you identify which communication skills you already have working for you and in which situations you already feel confident.
Once you understand the skills that promote natural conversations, then begin using them in situations where you feel comfortable and confident. You will be able to see how effective you are, while simultaneously integrating these new techniques into your lifestyle.
As you become more confident with your conversational skills in "safe" situations, take some extra risks, and begin to use your new communication skills in situations where you were previously uncomfortable and anxious. You'll be pleasantly surprised to find that your skills will transfer from one situation to another without difficulty. As your control increases, so will your confidence. Your ability to maintain casual and sustained conversations will become part of your personality. Don't think about the skills and techniques; just let them become a subconscious basis for communicating. | 
